Metroplus Five Year Signage Warranty

Metroplus five year signage warranty

Metroplus offers a five-year warranty. When planning your signage, request the written warranty schedule for the proposed project so you can review the applicable coverage, conditions and claim process before placing an order.

Know what the warranty applies to

A signage installation may include fabricated metalwork, acrylic or other faces, finishes, LED modules, power supplies, controllers and installation work. The warranty schedule should identify the relevant scope and explain how each element is treated. The duration on a quotation should be read together with that schedule; it should not leave the project team guessing which part of a fault or repair is covered.

Review access and service arrangements

For a high-level facade sign or a lightbox within a finished interior, the cost of reaching the equipment can matter as much as the replacement part. Before approval, clarify the treatment of labour, removal and reinstatement, lifting equipment, access permits, transport and work outside building operating hours. Confirm how the warranty start date is recorded and which documents the owner should retain.

Keep the installation records

At handover, request a record of the installed signage, component references and maintenance instructions applicable to the package. Retain the quotation, warranty schedule and completion documents with the building’s facilities records. If a fault occurs, clear photographs, the sign location and a description of when the issue appears can help the service team assess the next step.

Understand the role of maintenance

Scheduled cleaning and inspection help a property team identify deterioration and faults. An AMC sets out agreed maintenance work; it should not be assumed to have the same scope as a warranty. Discuss the maintenance plan and written warranty together so the responsibilities remain clear throughout operation.

Ask the questions before installation

Does the written schedule cover the proposed LED modules and driver? How are finishes and colour changes treated? What happens if a component is discontinued? How are third-party alterations handled? Who arranges safe access? What is the process for reporting and assessing a claim? These questions belong in the project discussion before the sign is installed.

Request the project warranty schedule from Metroplus when asking for a signage quotation. Include the sign type, installation location, access conditions and expected operating hours so the proposal can address the actual application.

FAQ

What does the five-year warranty cover? Coverage varies by project. Request the written warranty schedule for your specific signage package before placing an order so you can review exactly what is included.

Is maintenance included in the warranty? Not automatically. A warranty defines covered defects and remedies; an AMC sets out agreed inspection and service work. Discuss both with Metroplus so responsibilities are clear.

How to request your project warranty terms

Metroplus offers a five-year signage warranty. Your quotation and written project warranty schedule identify the eligible installation, the covered items and the conditions that apply. Request these documents before placing your order so that your project team can review the scope alongside the proposed materials, lighting components and installation method.

When comparing warranties, review how a fault will be assessed and how the equipment can be reached. Replacement components, diagnosis, labour, access equipment, permits and reinstatement can be separate considerations. The project schedule should state their treatment clearly and identify the date from which the warranty operates.

Keep the approved drawings, component references, completion records and maintenance instructions with the warranty schedule. To report an issue, provide the project reference, sign location, a short description and photographs taken safely. The service team can then assess the applicable process and access requirements.

Is routine maintenance included?

Warranty and maintenance have different purposes. Refer to the written warranty and any separate maintenance contract for the services included in your project.

Does the offer apply to every third-party sign repaired by Metroplus?

Eligibility must be stated in the project schedule; the general five-year message should not be interpreted as coverage for an unspecified existing installation.

Want to confirm your project’s warranty eligibility and terms? Request a technical signage review and get written feedback on your specific installation before you commit.